I had an excellent experience with Tri-County Pump Service. They quickly and accurately diagnosed an issue with my sewer grinder pump and provided a clear, well-reasoned recommendation for replacement—no guesswork, no upselling. What really stood out was their willingness to go beyond the immediate issue. They took the time to walk through my situation and budget when discussing my water heater, offering practical, honest guidance instead of pushing the most expensive option. The technicians were friendly, on time, and clearly knew their stuff. They explained everything as they went, answered questions without hesitation, and left the area cleaner than they found it. Fair pricing, solid work, and a level of professionalism that’s getting harder to find. Highly recommend.

Bryan Bandy

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Good service a little bit of a hiccup since Called earlier than I was up on the day of to reconfirm. However, they did take good care of me and I would recommend.

Jeremy Chapman

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Great team and reasonable price. My full well pump replacement was as painless as possible. When I was trying to figure out who to call to resolve my water issues, I initially called another well-known well company in the area. After about an hour without a callback, I called Tri-county. They came out same day to assess, and the very next morning to replace the pump. The other well company STILL hasn't called me back! I'm so glad they didn't call because the Tri-county team was great. Very knowledgeable and went above and beyond. Highly recommend!

Dana Pyles

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As always, friendly , knowledgeable, and on time. I reserve 5 stars for over and above . I think people underestimate the 5 star rating too much and just "click it" . I would recommend Tri-County to my family and friends.

spleeft

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Excellent service and work, on time, pleasant to deal with, both installers very courteous and informative. I would definitely use again. Fair pricing for work performed.

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Called in an emergency water pump evaluation on a Friday afternoon after New Year's Day - and received excellent support. Had well pump and wiring along with pressure tank gauge and switch replaced in less than 24 hours from our first call. All staff was professional and courteous. Blake and Zach did the install on a cold Saturday morning within 2 hours for 350 foot deep well. They explained the costs up front well with the estimate from the day before and throughout the install. This is the second time I've called on Tri-County - the other was to replace a sump pump. Excellent service on both calls, and compared to our neighbors who've used different services, we are very pleased with the professionalism and value of the service. Highly recommend.

Pat B

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Blake and Kenny were completely professional and knowledgeable. They answered all my questions completely and I was very satisfied with the results. I heartily recommend them and Tri-County pumps.

William Mashburn

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Todd did an excellent job on getting my dishwasher in and replacing the damaged softener system/corroded piping. He was professional, timely, and throughly explained what was needed and why. Bretta was the MVP at the office and made it super easy for me to pay and schedule.

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The guys who did the install of my water softner, were very professional, courteous and very well versed on how the system works. They answered all my questions with professionalism. Their work shows they take pride in what they do. Level, nice perpendicular joints, all done properly. In and out in under 4 hours. Great job Tyler, and Jake!! I highly recommend Tri County Pumps for any type of well work!!!

Thomas Houghton

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I would highly recommend Tri County!! From the moment I first called, to the end of our service they were punctual, informative, professional and did it all with great customer service. We recently purchased a home and with all the work we've been trying to get done Tri-county made the well and septic work a breeze. The young ladies in the office were always so kind when taking my calls, Bretta was great, explained the scope of work needed and went out of her way to help us get an estimate and work done very quickly. We had Jim and his son out to do the work and they were excellent! Kept me informed of the condition of everything and answered any and all questions I had along the way. Jim informed me they do more than just well and septic so we will certainly be calling them again for our future needs!!

Stephanie Cook

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Tri-County employees are always very friendly and prompt. They always call and check in to see if an order is needed as well as giving you tracking on when your delivery is on its way. Thank you!

Tonya Mcmullen

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Excellent service. Reliable. Tiny. Responsive to emergencies. Highly Recommend. The crew, Kenny, Blake, Raymond and Stephen were absolutely stellar in everybody.

Yvonne Bryant

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We weren’t sure if the water treatment equipment in our new house had ever been serviced. Tri-County pumps quoted us a worst case scenario but found that we only needed the yearly service once they got here. I was very impressed that they only did the service we needed instead of the more expensive one that we’d already authorized.

Genelle Newhard

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The company is very professional and the technician was able to service the entire water treatment system and our RO water system. If you don’t want to have 3 different companies to service your water or plumbing needs for your home then definitely go with Tri-county, very knowledgeable and they do it all!

Alex Molina

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Tri-County Plumbing has been my go-to for several recent projects: Aaron and Sean expertly installed my water softener, Blake and Kenny replaced my well cap just a few days ago, and yesterday they swapped out my old pressure tank. They're not the cheapest option out there, but the service is unbeatable—friendly, fast, thorough, and always polite. Highly recommend!

Jeremy Schneider

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Tri-County Pump service provided excellent and quick service when my septic line collapsed. They were efficient and explained everything in detail and did their best to fix this issue quickly. I would most definitely recommend them for future services I might need in the future.

Christine Parsons

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I recently moved to a new home with a well and septic system. I have no previous experience with onsite water and sewage and Bretta and the team at Tri-County were able to answer all of my questions. They were the only local company that was able to do the inspection and water flow test on short notice. I also chose them as they are listed as one of Frederick County Government Permitted Haulers making me eligible for the $75 Septic System Pump-Out Rebate. They contacted me the morning of the dispatch and provided me with a detailed report on my existing well and septic system. I was very pleased with the level of service and professionalism I received from Tri-County pumps and will be using them for future servicing of my well and septic system.

Ryan Newton

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Kenny and his partner showed up 20 minutes early. They were friendly, knowledgeable, and had no problems educating me when I asked questions. Priced very fair. I highly recommend for your plumbing needs.

TJ Frost

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Knowledgeable. Got everything working right and answered all my questions so I understood my system. Talked about maintenance needs and didn’t try to sell me anything. Will use again.

Andrew Schulman

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This company really shepherds their customers! They are there when you need them and truly know their business and how to treat customers! They are experienced, thorough, professional, courteous and friendly.

Joyce Leonard

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