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Experienced low water pressure over the weekend, the Tri-County pump operator called me at 6:30 Monday morning. I told her I had enough water to not be considered an emergency but would like to schedule someone to look at the well system. The technician was here by 9 and did a full assessment. It was the well pump (25 years old) so I partially expected it. The tech walked through the whole process and the estimate. Kept me updated on status and had full water pressure by early afternoon. Very professional team, respectful of the house interior and got the problem resolved . Highly recommend Tri-County Pump
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Prompt, responded quickly for request for estimate. Estimate was fair and easy to understand. Once we confirmed acceptance, an appointment was set. They called a half an hour before. To let us know they were on the way. We’re pleasant well engaged asked a few questions. Did their job, cleaned up. Gave us instructions, we paid them and they left. Marvelous.
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I called Tri-County Pump Service due to very good online reviews. I'm adding mine to their record! Brennan and Keion are prompt, friendly, knowledgeable, and efficient. They called ahead to let us know when to expect them; arrived on time, quickly found the problem (a leaking water supply line to the fridge), and made suggestions to repair or replace. They have a reasonable hourly rate, and they do not waste time. They made a temporary repair, and gave us an estimate for a permanent replacement, which was fair and reasonable. So we called them back for the permanent fix. The actual replacement job came in under the estimated cost! (As I said before, they are time, cost, and I would add, customer conscious). They are based in MD, but I would highly recommend Tri-County Pump Services to anyone in the Eastern Panhandle with plumbing problems!
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I would highly recommend Tri County!! From the moment I first called, to the end of our service they were punctual, informative, professional and did it all with great customer service. We recently purchased a home and with all the work we've been trying to get done Tri-county made the well and septic work a breeze. The young ladies in the office were always so kind when taking my calls, Bretta was great, explained the scope of work needed and went out of her way to help us get an estimate and work done very quickly. We had Jim and his son out to do the work and they were excellent! Kept me informed of the condition of everything and answered any and all questions I had along the way. Jim informed me they do more than just well and septic so we will certainly be calling them again for our future needs!!
