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Ron S.
Marcus was my tech that came out to do our refrigerator repair. He arrived on time and diagnosed the issue during his visit. Parts had to be ordered and... Read more.
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Kat M.
Great experience. Marco came to diagnose the problem and identified it easily. He even had a service bulletin from Samsung to show me what went wrong.... Read more.
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Will
Great service, tech was professional and on time. Had to call them back to fix issue (Samsung Refrigerator icing over) twice and even though we were a week out of their warranty period they came out and fixed it again. Wouldn't go with another appliance repair company after my experience.
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R James
Technician was on time, professional & knowledgeable. He told me what was wrong with Washer & the cost to repair and it was up to me to decide whether to repair or replace. I choose to replace based on the age of the washer & the cost of repair being as much as a new washer. Good service. Thank you.
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Kelly Vaughan Hamp
We were very pleased with the service that Hartman’s provided. Marcus was our technician, and he was very prompt, courteous, and knowledgeable. He entered our home with booties on over his shoes, and wore a face covering the entire time he was here. I would highly recommend this company for your appliance repairs.
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Julia Thomas Hightower
Highly Recommend! We had a great experience with Hartman's Appliance from the initial phone call that carried on through repairing our refrigerator. Our technician Marcus was thorough and solved our issue without having to tear apart our appliance. He was on time, professional and courteous. I will definitely be requesting him again if we have have another appliance problem.
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Chandra Lukas
Tech arrived on time and was communicative. Gave us an honest assessment and helped us decide if it was time to forgo repairs for purchase of a new one. Very fair pricing. Call ins to the office were easy and they kept us updated via text on appt time and expected arrival. Will most definitely use them again for any appliance issues.
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Nikki Dumm
The repairman arrived timely, was masked and very courteous. He explained what he found and that we needed a part. It was ordered and he came back the next day to complete the repair. Wow finishing the repair company found a hidden issue that was not repairable. I was refunded the price of the part and labor and only charged the diagnostic and visit. I thought that was fair. The office staff I encountered was professional and helpful as well.
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Tiki Parks-marcus
The repairmsn was very pleasant and through. Each time he came to our home he had a mask on.
He explained the problem with the refrigerator and gave us options.
I like that they call and message with the time and message you when the repair man is on his way.
He was very punctual . I will use Hartman again and also recommend them
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Adrian Williams
Tech was prompt and knowledgeable. Wore his mask and maintained social distance. Thoroughly explained the problem, cost and repair process. Also provided a itemized receipt for repairs so there were no surprises. Prices were less than other shops I called. They are on top of my list for next time I need an appliance repair service.
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Tom Andersom
They kept me updated on the repair with times and statuses. Technician was very professional and knowledgeable. Marcus followed all CDC guid lines and extremely polite. Even though it took a few days to resolve a number of issues I was very pleased with his trouble evaluation. I would use Hartmans again and recommend them.
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June Klein Deaton
The repairman arrived within the timeframe. As he did his diagnosis he explained what he was finding. He was able to get my refrigerator working but I still needed a new part. It was ordered and he came back two days later to complete the repairs. Hartman’s scheduled my appointment sooner than several others that I contacted. Pricing was as expected.
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Jeanne M.
HIGHLY Recommend! Samsung (front loading) washer lease than 5 years old was not spinning. Called first thing in morning and service technician was out that... Read more.
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Danette M.
Very professional and efficient staff. Excellent customer service. Tech, Marcus was very Knowledgeable and explain each step of the process. Repair completed timely. Receptionist was very courteous and helpful. I will definitely use Hartman Appliance Repair for my future needs.
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Lynne Merrey Ghioto
Ivan came out in response to my call for service on my LG refrigerator. He knew immediately that the problem was the compressor - apparently a common problem with that brand of refrigerator. Ivan stayed with me while I called LG (because they won’t allow anybody but their technicians to service their appliances) and helped me tell the LG people what they needed to know to issue a case number for their technician to fix the refrigerator at no cost to me. I learned two things: 1) Don’t buy LG appliances. 2) Ivan is an awesome technician, and I will be calling him for service on my non-LG appliances!
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Johnny C.
We used Hartmans for a dishwasher repair. They were great , easy to set up an appointment . Marcus was the tech , he was very respectful and knowledgeable... Read more.
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Missy Melba
Marcus is the best! He can fix anything!! I had a horrible experience with a warranty company, getting the run around for 3 weeks and ordering parts without ever seeing the machine. Hartman came out within 48 hours and Marcus was able to fix the problem within an hour without any additional parts needed to order.
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Warren B.
Very professional operation. Marcus was very customer oriented and I appreciate his bluntness with my situation.
To be clear, no repair work has been done... Read more.
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Tom H.
Our Samsung refrigerator stopped producing ice. It used to ice over regularly. Hartman's was able to get me on the calendar quickly and they were on time.... Read more.
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John R.
Marcus was extremely knowlegable and worked quickly to the problem with my stove. However, the cost of repair vs. the time on site was very high - It escalated quickly from the $24.95 visit to the on-site/on-site (?) repair quote of $69.95 PLUS $69.95 for a total of more than $180 in total with no replacement parts!!
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David G.
The service person spoke very good English, so you could understand what he was doing. He looked at the problem and decided that it may not need a replacment of the part, but an adjustment. Said it that did not work, he would come back and fix and not charge extra for the time. He went over what was going on and very fair. Have used Hartman for about 15 years, Always have been fair to me, and they clean up after themselves
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Melissa Rehfus
The scheduling of service was handled smoothly, the technician texted me approx. 30 minutes prior to arrival within the service window. Marcus was professional and efficient. He clearly described the problem and discussed options for repair. I will definite use Hartman’s again!
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Michael Reedy
Hartman's Appliance Repair service was very efficient and cost-effective. They told me what to expect, followed through on everything they told me, and kept all time commitments. The repairman who came to my house--Marcus--was very knowledgeable and kind. What a pro! Five stars isn't enough that this man!
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Jack V.
Easy to make App't. Tech arrived on time as promised. Clean, Professional dressed with Co. Logo on uniform; listened attentively to my problem and immediately went to work to correct. 6 year old Frigidaire oven, I thought had burnt elements out, removed door to gain access; couldn't replace door. Tech replaced door. Worked hard trying to determine why Bake/Broil elements not working. finally determined the control panel had gone bad. Developed repair cost but it was about 2/3rds of what new oven would cost. Went instead to replace oven instead of repair--was concerned the Control panel replacement would work ok; but then a heating element could go out on 6 year old oven. Opted for new oven. Hartman does not install or would have had them do install. Believe Tech name was 'Derek', but whatever He did good work, thorough and competent. Will call on Hartman again if service needed. GOOD Company!.
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Thomas J.
After an initial misdiagnosis of the problem, Hartman's were able to discover the problem and fixed it immediately. I commend technician Derek for his knowledge and competence in repairing our dishwasher. I also commend Mr Cress Diglio, owner of Hartman's Appliance Repair, for his ethics and perseverance to make sure the repair was done properly and quickly.
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Kevin Michael Wyatt
Overall it was a decent experience. I'm glad my washer is now working as it should. The reason for the mid tier review is as follows:
1) The service tech was about an hour and a half late for the initial diagnostic
2) The cost to replace two suspension rods was quite high (around $300)
That said, the service tech was very friendly and professional. Outside of the timing not being what expected and the cost being quite high, it was a pretty okay experience and I'm thankful for the stress free repair.
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Nanette Mathey Schimpf
Fabulous company who is timely, organized and a joy to do business with. We are impressed and are thrilled to have heard so many things about Hartman's Appliance Repair, which is why we hired them. I recommend them highly and appreciate their expert techs and friendly customer service professionals. They know their stuff, and are a pleasure to deal with. THANK YOU!
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Nanette S.
Fabulous company who is timely, organized and a joy to do business with. We are impressed and are thrilled to have heard so many things about Hartman's Appliance Repair, which is why we hired them. I recommend them highly and appreciate their expert techs and friendly customer service professionals. They know their stuff, and are a pleasure to deal with. THANK YOU!
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Edward O.
We have been using Hartman's Appliance Services since it was a one man operation over 20 years ago. Always a great service. With this latest service, we discovered Hartman's expansion. No problem - the service by the hired tech was great. Fixed up the stove good as new. Thank you for being such a great appliance repair service.
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L L.
Bruce is 10 *'s in my book
Professional, knowledgeable, very neat and clean, great personality. Quick diagnosis and immediate repair of my Fridge.
Christine, Lisa and Patty get 10 *'s also
They are all an asset to this company!
Will recommend them to anyone that needs appliance work done.
Great company, fast service at it's best!
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Owen M.
Service technicianMark Johnson was very knowledgeable, courteous, and professional. He was completely honest with me and explained why it might not be worthwhile to incur the expense of a difficult and expensive repair. He explained everything in detail and clearly. Would definitely use this company again.
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Howard W.
Very professional, efficient, and courteous. Technician diagnosed problem quickly and accurately. A part was required and I worried I might have problems (as I have had with other companies) with follow up/return business. Technician came back the next day with the part and got the dryer working. Highly recommend!
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Rafael A.
We needed an estimate and Bruce one of their technicians came and examined both equipments with detail we decided not to repair since both the dryer and refrigerator where to old to spend that much money on them. Very grateful for Bruce honesty and professionalism, I highly recommend this company since his truthfulness is rare to find now days.
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Robert m W.
I called Hartman because of their reputation. I thought I had a dishwasher that was leaking and causing our hardwood floors to buckle. My repairman Marcus checked everything out and determined the dishwasher was working perfectly. He offered suggestions to have investigated to find where the moisture was originating. No you need to replace this and this. An honest diagnosis for a fair price. I just wish I had kept him around alittle longer, I ve got this refrigerator 🙄
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Finlay Morrow
After having a different repair company come out to my home, charge me hundreds of dollars and the appliance still did not work properly I called Hartman. They showed up on time, fixed the fixed the appliance and were very reasonable on price. I will only use Hartman in the future
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Jeanie Morales
My washer needed a water pump, which I knew. The serviceman (Chris) still went through the appropriate tests to be certain that the problem was the pump, and not something else. A new pump arrived and installed next day. I could not be more impressed with the service, and every person on the phone.
5 out of 5 star rating!
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Jerry Johnson
Absolutely excellent experience! They contacted me promptly to schedule the initial appointment. They showed up early to the initial appointment, diagnosed the problem quickly, gave me a reasonable quote and placed an order for the parts within an hour. Fantastic! The technician told me they would contact me in 1-3 days to schedule the repair appointment. Instead they contacted me later the same day and set the appointment for 2 days later when the part came in to the shop. The technician again showed up early and we had a working washer an hour and a half later. I couldn't be more happy with the service and courtesy I received. I highly recommend Hartman's!
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Denise Elman Forman
I call Hartman because another company recommended by Home Advisors bailed after waiting a half day for then to come to repair a dishwasher. I called Hartman and talked with Christine and Lisa they were great. They gave me an appointment that very day. When the Tech was going to be late. They called me immediately and let me know he was stuck in traffic. Everyone one I came into contact was professional. Even Robert the Technician was professional and courteous. The customer service was exemplary. I would highly recommend this company. To say the least I was very pleased with this company.
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Kerry Didday
They did fix my problem with our Dryer. The technician quoted $346, the same as quoted by Sears. I had expected Hartman to be less expensive. I did not receive a written quote. The final cost was over $370.00 and did not receive an invoice for work performed. I would consider if I would use them again.
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Patrick Dennison
Chris was the technician who came out. Both he and Lisa called before they came, good business to keep the customer informed on arrival time. I felt comfortable with Chris and his knowledge of the washing machine, and what needed to be done.i would definitely use Hartman again!
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